Frequently Asked Questions About Digital Housekeeper^®

1. What are the System Requirements for Digital Housekeeper^®?
2. What are the System Requirements for Digital Housekeeper^® Mobile™?
3. Do you backup my data?
4. How reliable is Digital Housekeeper^®?
5. What happens if my Internet access is down?
6. What is 128-bit SSL encryption?
7. Will the Digital Housekeeper^® be available 24 hours a day?
8. Can SE & Associates, Inc. see my data?
9. Can I get my data back if I decide to stop using Digital Housekeeper^®?

1. What are the System Requirements for Digital Housekeeper^®?

   For optimum speed and efficiency, it's best for people who access Digital Housekeeper^® regularly to use the recommended system requirements.

   Recommended System Requirements
   

   • IBM-compatible 1 GHz computer with 256MB RAM
   • Windows 2000 or XP
   • High-speed Internet connection, such as DSL, cable modem, or T1
   • Adobe Reader 4.0 or higher is required for printing (Adobe Reader is available for free download)

   Minimum System Requirements
   

   • IBM-compatible 450 MHz computer with 128MB RAM
   • Windows 98
   • Internet Explorer 6.0
   • 800x600 screen resolution
   • Internet connection
   • Adobe Reader 4.0 or higher is required for printing (Adobe Reader is available for free download)

   Software Integration Requirements
   

   • Export to Excel requires Excel 97 or later
   
   










2. What are the System Requirements for Digital Housekeeper^® Mobile™? 

   Digital Housekeeper^® Mobile™ will run on any internet-enabled mobile device capable of running Windows Mobile 5. For a list of devices, refer to the Microsoft website here: http://www.microsoft.com/windowsmobile/default.mspx.

   Minimum and Recommended System Requirements
   The minimum system requirements for this application are 10 MB free storage space and 10 MB free RAM. The recommended handheld system is the HP iPAQ with a minimum of 64 MB of RAM.

   Software Prerequisites
   

   • ActiveSync 4.1 or higher (freely downloadable from Microsoft, most likely included with your handheld software)
     
   • .Net Compact Framework v 2.0 or higher (freely downloadable from Microsoft or the Digital Housekeeper website).

   Installation Requirements
   To install the .Net Compact Framework v 2.0 and Digital Housekeeper^® Mobile™ you will need installation permissions on your desktop or laptop. In the event of an update to Digital Housekeeper^® Mobile™ you will again need these permissions, or an understanding of manually copying and running .CAB files on your handheld device. The easier of these two options is to have either yourself or a system support person with installation permissions run the required installation files.

   Digital Housekeeper^® Mobile™ Internet Requirements
   Digital Housekeeper^® Mobile™ requires internet connectivity to upload and download inspections to the handheld. Constant connectivity is not necessary; the application is designed to work disconnected during the actual inspection process. To retrieve the latest inspections to the handheld or upload completed inspections to the website Digital Housekeeper^® Mobile™ will need to be connected to the internet, either by placing the handheld in the cradle or by using a wireless connection. The best performance will be achieved by performing the upload and download operations from the cradle; wireless performance will vary based on a number of environmental factors.

   
   












3. Do you backup my data?

   Yes. We automatically back up your data 2 times every day 10:00 AM and 10:00 PM. It's stored on firewall protected, redundant servers so your data is safe from hardware and software failures, hackers and viruses. Because we update your records with every change, we cannot restore your file to a previous point in time.













4. How reliable is Digital Housekeeper^®?

   We strive to keep Digital Housekeeper^® up and running for you.  Digital Housekeeper^® has been available greater than 99.99% of the time since September, 2004. Click here to see current uptime statistics.












5. What happens if my Internet access is down?

   If your Internet connection at your current location is down you won't be able to access Digital Housekeeper^®. But, you can still access your data from any computer with an Internet connection. It may be inconvenient, but you can go to another location that has Internet access.












6. What is 128-bit SSL encryption?

   128-bit Secure Socket Layer (SSL) encryption is the highest level of encryption currently supported by commercial web browsers. This is the same type of security used by many financial institutions. Microsoft Internet Explorer 6.0 and above for Windows 98, Windows 98 SE, Windows NT 4.0, and Windows XP already include 128-bit encryption. If you have Windows 2000, you need to download the Windows 2000 High Encryption Pack to get 128-bit encryption. To find out which version of Internet Explorer you have and whether you have 128-bit encryption, go to the Help menu of your browser, choose 'About Internet Explorer,' and see what is listed under 'Version' and 'Cipher Strength.'












7. Will the Digital Housekeeper^® be available 24 hours a day? 

   Yes. If you have Internet access, you can access your Digital Housekeeper^® data at any time. We do, infrequently, need to take down our servers or systems for regular maintenance but will notify you well in advance.












8. Can SE & Associates, Inc. see my data?

   Your data belongs to you. We have access to your data, but will only modify your data if you request us to do so.  We never pass your data on to 3^rd party vendors.  We may use aggregate information for benchmarking purposes.  At no time will specific data be used.












9. Can I get my data back if I decide to stop using Digital Housekeeper^®?

   Yes. If you choose to stop using Digital Housekeeper^®, we will provide you with a copy of your room information.